Mismanagement - Anonymous employee Royal Bank (IL) Employee Review

Coworkers were nice and helpful

Worst company to work for

It paid more than my last job. That is about all this job has to offer me in terms of pros.

Management is constantly sniping at you to do pointless projects in hopes of bringing in more customers, then blaming you when those plans don’t work. They make all sorts of changes to the bank that drives customers off, but when they close their accounts they blame it on bad customer service. They also don’t seem to understand their customer base (mostly middle age to elderly people that have been with he bank for decades) and would rather put more energy into hassling our old customers than figuring out feasible ways to bring in new customers. They don’t offer competitive rates (though they like to tell themselves that they do) but are somehow surprised when customers leave. All of this leads to them blaming the bankers and making our lives hell with ineffective busy work and lose threats of termination, and they do this so much that no one cares if they do make through on their threats. Also, we got no Christmas bonus this year, and the president said we might either get it in January or possibly June. At this point I don’t think we’ll see it at all, but they’ll still wonder why no one is helping them out.