Pros
Working with great people within the department was the best aspect of this job. The training was very thorough and I enjoyed our "teacher". RCCL has onsite fitness and cafeteria's and a nice outside area to enjoy on breaks.
Cons
Always felt like a cattle pin - very cut throat. Being a small base salary plus commission based position, most agents were not eager to help people who already had a reservation when they called in. It was an atmosphere where the only thing that mattered was the sale rather than great customer service. There is definitely room for improvement. The other issue was the way the initial shifts were drawn. It was determined by the luck of the drawer and even though you might have stated you could not perform well in a late shift... you were stuck. Low pay, demanding managers and just okay benefits.