3.0
5 Jan 2024
Former employee, more than 5 years
Wichita, KS
Recommend
CEO approval
Business outlook
Pros
Great travel benefits, working remote, some opportunities for growth, and decent pay compared to other call center jobs
Cons
We once had a year+ of mandatory overtime. Agents are spread incredibly thin with a high demand on the phone and expected to get work done off the as well even if there is no time to complete task. Any over time for US agents has been canceled indefinitely. Quality Assurance makes it almost impossible to feel as though you've done a good job, you're constantly picked apart and have to jump through crazy hoops on your calls.