Pros
Food and cab …and thu fri work from home.
Cons
The Onboarding Reality I joined three months ago with high expectations, but the reality is a stark contrast to the interview process. Management talks a big game about AI cybersecurity products and "strategic renewals," but the actual day-to-day is a soul-crushing, manual grind. You aren't a specialist; you are a human workaround for a subpar CRM and a set of disorganized, broken processes. Extractive Culture … It became clear very quickly that this is an extractive environment with toxic director and managers . Even though Renewals is touted as the company's most profitable arm, the team is treated with incredible cheapness. We do the heavy lifting,securing the price uplifts and locking in multi-year contracts,only to watch the Account Executives walk away with the commission. You generate the wealth, but you aren’t allowed to share in it. Management attributes the massive turnover to "better opportunities," but after 90 days of seeing how this team operates, it’s obvious that people aren't moving to something,they are escaping from here. At least 20 people fled this team in the last year alone. It’s not "natural attrition"; it’s a mass exodus of people choosing their mental health over this toxic, BPO style management culture. Ive heard people here get promoted only on the basis of politics not performance. Individual contributors turn associate managers overnight without any managerial experience. Its a funny place! The leadership here operates with the mindset of a high-pressure loan office rather than a modern tech organization. If you are a job seeker, ask the hard questions about attrition rates before you sign. I’ve only been here three months, and the lack of direction and respect for the team's effort is already loud and clear