Cesspool - Receptionist Ruby Employee Review

1.0
5 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Working from home is a perk

Cons

This company is nothing like it used to be. I understand why our original CEO Jill left. She was wonderful and actually cared. I’m sure that she’s just as horrified as me by the financial and emotional damage Ruby has caused since the buyout. The worst part is that an AI bot is going to reply to this review. I miss when there was heart to Ruby.

avatar
Ruby Response
4mo
Thank you for sharing your perspective. We recognize that organizational transitions can be complex, and while not every perspective will align, our commitment has always been to create a respectful and transparent workplace. In 2022, the company entered a new chapter following a strategic decision by the previous ownership. Since then, we have worked intentionally to build a strong, sustainable organization that supports both our clients and our employee-owners. While experiences can vary, we remain committed to fostering a respectful and transparent workplace, including when feedback is difficult to give or receive. We take concerns seriously and do not support or tolerate retaliation for constructive input. Decisions regarding performance or role changes are never based solely feedback, and we stand by the integrity of our processes. We understand that professional experiences are personal and can feel deeply impactful. We remain focused on building a strong, accountable and employee-centered organization. Every response shared here is thoughtfully reviewed and crafted by our team. We remain proud of the work we’re doing and the people who choose to grow with us. We wish you the best in your future endeavors.

Explore other reviews about Ruby

5.0
5 July 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great pay, Great benefits, Work from home

Cons

Short breaks and Bad managers

avatar
Ruby Response
1y
Thank you for taking the time to share your experience working at Ruby. We are glad to hear you are enjoying your time with us! We strive to provide employees with a balanced workday and leverage technology to ensure breaks are allocated adequately throughout their shifts. In addition to scheduled breaks, our adherence expectations allow for unexpected personal matters that may arise throughout the day. Employees have an additional twenty-eight minutes on a standard eight-hour shift that they can leverage as needed. Our leadership team values 360-degree feedback and provides numerous voice-of-the-employee channels, such as our Ask Me Anything forum and Office Hours, available with all department leaders. As a current employee, we would love the opportunity to hear your feedback. To facilitate feedback loops, we have a transparent reporting structure available via Ruby Life that can be leveraged to determine the best leader to meet with. We encourage you to contact a leader of your choice to discuss your feedback further.
2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

There was a great relationship with teammates. Lots of satisfying, creative ways to improve performance.

Cons

Got worn down from law firm calls, dealing with sensitive and distressing information from potential new client intake forms.

avatar
Ruby Response
2w
Thank you for sharing your experience and for the time you spent with the company. We’re pleased to hear that you found your teammates supportive and enjoyed the collaborative environment. We work hard to foster a culture where employees can learn, grow, and contribute creative ideas to improve both performance and the client experience. We also understand your comments regarding the challenges of supporting sensitive call types and navigating those conversations. Some of the callers we assist are navigating difficult personal situations, and those interactions can be emotionally demanding. While this work provides an opportunity to make a meaningful difference for people seeking help, it is not the right fit for everyone. We strive to provide the training, coaching and support to help our team members navigate these conversations professionally and confidently. We appreciate your contributions during your time with us and wish you success in your future endeavors.
See reviews by: Helpful|Rating|Date|All