Not Great - Customer Service Agent Ryanair Employee Review

2.0
20 Nov 2021
Recommend
CEO approval
Business outlook

Pros

- Always an option to do overtime. - Good experience for getting in to Aviation industry. - Colleagues good fun.

Cons

In a Covid 19 Pandemic they don’t provide PPE (masks, sanitiser, wipes etc) for their staff and do not have any regard for staff health and safety. This is illegal. They reduce your pay for the whole month if you are sick even for one day which is very unreasonable. They expect you to come in sick and spread it to everyone else. Very little training which encourages more mistakes to be made. Starts as early as 3AM but roster is very irregular , you could be in at 4AM the next day and then be expected to come in again at 3AM for the following day. Salary extremely low for the work and hours you have to do.

Explore other reviews about Ryanair

5.0
2 June 2025
Recommend
CEO approval
Business outlook

Pros

lot of days off, no flying and free time

Cons

Salary could be better, but compared to the working days was really ok

1.0
7 May 2025
Recommend
CEO approval
Business outlook

Pros

Decent salary, but still not enough, and not even comparable with other airlines, also the low cost ones.

Cons

Everything. The worst company I have ever worked for, 0, ZERO respect for the workers. Your are just a slave, that needs to sell as much scratch cards and products on board. If you don't do it? They will call you on your personal mobile and tell you that it's not acceptable and stuff like this, trying to scare you. I have seen people FIRED for this, and even for other stupid things. Also sometimes, it's SO unsafe! There's cabin crews, that I met, that literally don't know anything about this work, not even closing the doors properly. Absolutely a disaster, but yeah, you just need to sell as much as possible, who cares about the rest.. Also, you are not getting paid for OT, it doesn't even exist, usually you do 4 flights in a day, you could start at 5:00 AM (It means that you need to get up at 3:30 maybe, and be at the airport on time), and get back home after 5/6 PM, it happened to me a lot of times, and my health, was absolutely a disaster, I had to leave because I had a lot of medical conditions due to flying too much. I couldn't do that anymore.

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