Great team but toxic leadership - Anonymous employee SCHED Employee Review

Remote work is real. The benefits package is not competitive for a small SaaS company. The Sched.com team itself is mostly kind, competent people who are trying to do their jobs under difficult circumstances. The sales team will stab you in the back. The idea of the role is straightforward: manage renewals for a large number of small accounts using standardized workflows. If you enjoy process and repetition, The company also advertises #schedcations in places like Morocco, Japan, Cambodia, and Colombia, but they haven't been fun or productive since the last founder left in 2018. The idea sounds glamorous, though in practice it feels more like a marketing slogan than a reality.

The largest issue is leadership. The owner’s management style is unpredictable to the point that it becomes the defining feature of the job. On some days you will be completely ignored. On other days you will be handed a vague or impossible task with almost no guidance, only to later be told your performance is disappointing. Feedback tends to arrive in the form of criticism rather than coaching. Gaslighting is a recurring theme. You may be told you are failing at your job or that others dislike working with you, even when there is no evidence of that being true. The effect is less about improving performance and more about undermining confidence. Over time it creates a culture where people spend more energy managing the boss’s mood than doing actual work. Expect hundreds of accounts, rigid playbooks, and little room for growth. “Operational efficiency” and “zero customization” translate to doing repetitive tasks at scale while being measured strictly on outcomes, regardless of the constraints. The irony is the company’s culture statement. The job listing proudly claims the team is “human-first” and composed of “High-Performing, Happy & Humble People (no jerks).” Unfortunately the one person who most visibly violates the “no jerks” policy is the person who wrote it. The experience of working here will likely depend less on your skills and more on whether the owner decides you are having a good day or a bad one.

Fully remote and flown in at least once a year for company meet ups. Tolerable if you avoid CEO.

CEO is verbally and emotionally abusive. He does not know what he wants and will pick on individuals until they are upset, and respond, "It's business; not personal!" He believes that if he spends money in sales, money is guaranteed. He does not care about improving the product or the customers. His moods and business-sense changes with whatever book or podcast he's absorbing at the moment.