Bad Career Move - Stay away - Project Manager SECURUS Technologies Employee Review

1.0
15 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Consistently paid bonuses, good overall corporate strategy with consistent growth that is likely to continue. There are some good people here who really care, but many are looking to get out. If you're lucky enough to not be in Dallas, you're isolated from some of the micromanagement.

Cons

Employees are not trusted. Everyone is replaceable. Telecommuting is not allowed (in the operations division, and from what I hear in others as well). You are expected to work at least 9 hours a day (CEO wants 10). Expect to be judged on metrics and SLAs that have nothing to do with actual job performance. You are expected to log time to the minute. You will use ancient software tools that are buggy, difficult to use, and not updated simply because management wants the metrics they generate. If you're looking to be a real project manager, a PM job at Securus is not the job for you. You will be micro-managed by supervisors and managers with no project management experience. Any change to your projects (even simply pushing out a milestone date that doesn't affect the complete date) will require supervisor approval. If you're OK with simply ordering hardware, checking some boxes, and hosting a few meetings for your job, then maybe you'll enjoy this. Compensation is very poor. The project manager salaries at Securus are ~30% below the nationwide average. The bonus helps, but not much. They get what they pay for... if Securus hired (and actually cared about keeping) competent project managers, they would need half the PM staff.

Explore other reviews about SECURUS Technologies

5.0
2 July 2024
Recommend
CEO approval
Business outlook

Pros

Fulfilling Work: Working as an Inmate Support Representative can be incredibly rewarding. You get the chance to make a real difference in the lives of inmates, helping them with rehabilitation and reintegration into society. Job Stability: This position offers good job security as it is often funded by government or nonprofit organizations dedicated to prison reform and inmate support. Learning Experience: The role provides significant opportunities for personal and professional growth. You will gain and develop strong communication skills, and learn to handle challenging situations with empathy and professionalism. Supportive Environment: Many organizations that hire for this role offer a supportive work environment with access to training and resources to help you succeed in your job.

Cons

Emotional Strain: The job can be emotionally demanding as you deal with individuals who may have experienced significant trauma or who are in distressing situations. Challenging Interactions: Working with inmates can sometimes be difficult, as some individuals may be uncooperative or have complex needs.

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved my coworkers and leaders

Cons

Constant layoffs and restructuring, high turnover, instability

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