Honest review - Credit Controller SHS Group Employee Review

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If you have an open schedule, and lots of flexibility this is the place for you. There are many shifts to work during a day, and many hours to rack up on the phones. This is a place thats fast-paced and you must have the drive to make the sale. Over the phone sales not only include a sales mentality, but one of courteousness and excellent customer service skills.

A large area of opportunity with this company is the training technique. With such a fast-paced environment, there is not much time to be developed. You pretty much have to come in with the ability of computer skills, customer service skills and the "know how" of sales. There is an incubation period, where you have more concentrated help, but from there you are pretty much on your own. More than 1 Day of training will go far with keeping reps from early burnout, frustration on the calls and script adherence and familiality.