Once great company with immeasurable potential is now a shell of it's former self - Technical Support SOTI Employee Review

2.0
9 Sept 2019
Recommend
CEO approval
Business outlook

Pros

- if you ever want a career in politics and need a platform to test your skills, this is the place to do it. Even Trump would struggle to deal with the politics in this place. - theres two ways to work here, either do your 9-5 and take the pay check skipping through blissfully OR try and advance your career to be faced by self centred leadership destorying any idea of work/life balance - If you manage to survive the above and avoid being in a few senior staff members "black book" you have the chance to progress - Handful great staff left within the company, some of which have fantastic industry experience, in other environments they would be great mentors for junior members of staff but this isn't allowed to happen due to bad staffing decisions and overly aggressive targets. - Great place to get experience on your CV before bigger, better tech companies come to Toronto - Aggressive turnover within the last year has opened lots of positions - Good market to work in, lot's of opportunities especially as partners begin to look at competitor solutions and continue to grow.

Cons

- Customer no longer comes first - Heavily unstable core product, with initial releases being held back from large customers due to lack of faith in it. This can be found throughout the company but most notably in some of the most technical staff. - Room sharing to cost save, but wait... - There is so little trust in regional offices they would rather fly out hand picked staff from Canada and incur the costs accociated with it than use local resources - Pretty obvious deep routes of racism and sexism at higher levels of staff, which can be visually seen in upper management and the staff that attend tradeshows respectively - You are just a number - Poor internal communication

Explore other reviews about SOTI

5.0
13 July 2018
Recommend
CEO approval
Business outlook

Pros

Sound and Passionate Leadership Culture of Excellence & Growth Deep and Diverse Cast of Committed Talent Laser-focused on Customer Happiness Endless Opportunities to Learn & Grow Customers Praise our Products and Support

Cons

Hyper fast-paced, very demanding - making time to consistently learn, train, learn and train more.

6
4.0
22 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good product and works well.

Cons

Slow Growth trajectory with company

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SOTI Response
3mo
Hi there, thank you for recognizing the strength of our products, it means a lot coming from someone who works with customers every day. We encourage all employees who are interested in growing their career at SOTI to have conversations with their manager to discuss an individualized development plan or take advantage of our Career Pathing Program to work toward the next step in their career. - SOTI People & Culture
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