Would not recommend at all - Benefit Specialist SSM Health Employee Review

1.0
2 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Learned the ins and outs of how insurance companies screw their members to prevent it from happening to me ever again.

Cons

Trainers are not providing accurate information, not very interested in being provided the correct info, and won't update staff w correct info. Attendance policy is horrible & leaves no room for people w kids or any kind of health issues. You can request time off, but don't hold your breath on actually being able to be approved for it. SSM being in charge now also does nothing but hamper any possibility for improvement. Providing actual customer service is really not a priority, hitting metrics is. Took a pay cut to try w company, and it was the dumbest decision ever. Not competitive pay, don't let them try to say it is.

Explore other reviews about SSM Health

5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Friendly environment Good pay inexpensive benefits (single person)

Cons

Stress of the patient population Lack of resources

1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

The people I shared my office with were nice.

Cons

If I could give this place negative stars, I would. I suggest ANYONE looking at SSM for a job, to run the other way. This has to be my absolute worst company I have EVER worked for. It is ok for people to completely ignore all emails and voice mails - all levels. So if your job relies on someone else to get info from, good luck. And, you'll have ZERO support. Business managers face no consequence's, so they don't even bother to do their job (answer emails, annual reviews, sharing information regarding your department or the hospital, addressing issues causing conflict within your work environment, people come and go as they please, do nothing but stand around and talk, then leave. You take on tasks because if not, it won't get done and there are still a few people that actually take pride in working. Doctors have zero regard for the staff that keep them in compliance. The lie to staff, applicants, allow their children to come in and run wild, destroying others property, and even going to the procedure rooms!!! NOTHING HAPPENES. My "manager" didn't bother to term me, and so when my benefits were supposed to end, they didn't and while I had NO ACCESS to my benefits (and I didn't want it, the benefits are the worst), they took my money and two months later I am STILL dealing with BS excuses from HR. It should NOT take 2 months to refund money you stole from me, because my manager didn't complete his job. Now, lets talk about those "benefits" they say are so great. It's Medica. It's run by SSM and they cover just about nothing, and the only doctors that take the crappy insurance, is SSM doctors. So, then you go to them, they bill you multiple different times for the same thing (that's a whole other fraud issue on the patient side), you're supposed to get an employee discount, no one gives it to you unless you repeatedly request it and wait weeks for billing to respond. SLU employees create divides, and give attitudes while contributing nothing to the office. It's just a terrible, terrible work environment and it won't get any better until they start actually enforcing the code of conduct, ethics and really care about the employees, because now, they could care less. You can't even contact anyone in HR directly, you have to "put in a ticket". Orientation is all online and it's all just so blah from the start. Their pay scale is well below average and their turnover shows it. And now, they are forcing employees to take PTO when THEY say, not when the employee wants to (doesn't matter if you're saving PTO for a vacation in a few months), so what's that say about the longevity of the company? They say they are not for profit, but it's ALL about the profit there, so even that's a joke.

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