Pros
The people on the Pure support desk are great fun to work with, you're able to laugh and joke with almost anyone there.
Cons
Where to start: 1. The product is unstable and unusable at the best of times. The basic functionality /generally/ works, but the product itself is riddled with years old bugs that have yet to be fixed. 2. Lack of Development Communication - As mentioned there are many, many outstanding bugs from years back. There's no communication from development as to if/when they're going to be fixed. Add this to changes to the system that make no justifiable sense and you've got a recipe for Pure disaster. 3. Understaffed and Overworked - Support teams regularly take overflow from other teams and individuals that feel they're above taking phone calls. Combined with massive incoming demand and ever growing backlogs it's impossible to get anything done. 4. Higher Management Won't Intervene - All of the above have been reported to senior management several times by various members of the support team, yet it's another issue that SSP are turning their backs on and pretending that if they ignore it for long enough it'll go away. 5. Lack of Ownership - There seems to be a general attitude of "why should I do this" or "I'll do it later" within SSP. Management will promise you training and keep delaying it until you forget and become complacent. People promise callbacks that they have no intention of delivering. Enhancements and Problems are identified that no one has any intention of fixing. The list goes on and on. SSP needs a complete overhaul of their upper management. They like to think they're a cool, modern company yet for as much as they try and convey this their efforts to actually innovate and grow are nonexistent. If the company got itself into shape and actually cultivated the image and values they profess to already have it would be a fantastic place to work. As it is, poor effort.
