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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Work from home benefits overshadowed by micromanagement - SSR - Support Services Representative Safelite AutoGlass Employee Review

      4.0
      23 June 2026
      Ssr - support services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Training throughout

      Cons

      Micromanagement If we get pulled into a meeting it usually comes with some sort of write up, even if doing well and good KPI , they consistently will find a reason for issues with performance. Feeling stuck, if you have even 1 negative performance review you cannot move to full time or request a role change within the company.

      Explore other reviews about Safelite AutoGlass

      5.0
      21 Apr 2026
      Repair technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Weekly pay, great benefits, flexibility

      Cons

      Customers were very rude when they don’t get their way.

      avatar
      Safelite AutoGlass Response
      1mo
      Thank you for taking the time to share your experience. We value your opinion as a former associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      3.0
      3 June 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

      Cons

      Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

      avatar
      Safelite AutoGlass Response
      2w
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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      Safelite AutoGlass reviewsSafelite AutoGlass SSR - Support Services Representative reviewsSafelite AutoGlass review