Good company, managment needs some improvement. - Auto Glass Technician Safelite AutoGlass Employee Review

4.0
5 June 2016
Recommend
CEO approval
Business outlook

Pros

You get a weekly paycheck. You get to work by yourself at your own pace. You don't have to worry about anyone else but yourself. They give you a van to take home. The vans are mostly new, I have a 2015 which is nice. All "essential" tools are supplied but you will need some extras but that's still better than any other glass shop. If you have any questions or don't know how to do a job, your managers can walk you through it or come help you. The work is really easy once you get in your rhythm and most can be done in under an hour.

Cons

The survey is a joke. They ask "rate your overall experience with Safelite" yet the only person it affects is the technician. To make it worse, your bonuses are based on the surveys, so one unsatisfied customer for any reason, no matter how out of your control and there goes your bonus. The store manager and dispatch have no idea about the business and is sometimes hard to get through that some things cannot be done or will take longer. You get wrong parts for whatever reason which affects your commission.

Explore other reviews about Safelite AutoGlass

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

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Safelite AutoGlass Response
2w
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
2.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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Safelite AutoGlass Response
1d
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
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