Alright at the Best of Times - Repair Technician Safelite AutoGlass Employee Review

3.0
14 Sept 2023
Recommend
CEO approval
Business outlook

Pros

The biggest "Pro" working here is the people you work with. 95% of them are downright awesome folks. You're all in it together, and a lot of folks will take time out of their day to help you out if you get stuck. Pay is decent for what it is. Most of the customers are cool.

Cons

My biggest gripe is that they have folks in certain positions that don't match the work they do. For example, the position that I had up until recently was shared by myself and two others who actually were out all day repairing windows. But they also had two other guys with the same title who didn't do ANY of the work we're supposed to do, with one being the inventory guy and another being one of the guys at the desk. That wouldn't have bothered me as much if the inventory guy didn't have the "Lead Repair Specialist" title, despite never actually doing any repairs... they just gave it to him to get him a pay raise... Corporate sucks. Number number numbers. They mandate lunch breaks, but don't set aside any time during the day for you to actually take that lunch, but you'll still get a daily message in the company group chat telling you to take it.

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Safelite AutoGlass Response
2y
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

Explore other reviews about Safelite AutoGlass

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

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Safelite AutoGlass Response
4d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
1.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

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