Just OK - Anonymous employee Safelite AutoGlass Employee Review

2.0
11 Feb 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work/Life balance is encouraged, not too difficult to get time off if needed. People are mostly kind and understanding, pay scale is ok for the area.

Cons

Upper management seems to have little concern for assisting lower level employees perform their jobs well. There is very little commitment to promoting from within, sometimes job opportunities are not even posted on the internal boards. Group collaboration is almost non-existent.

Explore other reviews about Safelite AutoGlass

5.0
10 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing, detailed training for the remote position. They make sure you are prepared to handle customers from day one on the floor. They work with you after training when you have family issues.

Cons

No cons at the moment except more pay

3.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

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Safelite AutoGlass Response
1w
Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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