it’s debatable - Customer Service Representative Safelite AutoGlass Employee Review

I have quite a few cons I have gathered working for this company for the last few years. The last con is the biggest one. Pay - yearly ‘raises’ mostly to keep up with inflation and cost of living. They pay barely a living wage for a 1 person household. The more insurance companies you learn to take, it adds 50 cents per group of insurance companies you learn. But it adds more to your workload and during busy season it’s back to back calls constantly. Insurance Referrals - you may be taking insurance and fleet calls but at the end you are forced to sell wiper blades. The wiper blades are priced unfairly and have become difficult to sell to customers due to the price. When the price was lower I did not have a problem selling them. KPI’s - Strict KPI and micromanagement all around. Was able to keep up until they raised the cost of their wiper blades. They will deduct points in call reviews for “extended periods of silence” while we wait for the systems to load. Healthcare - the healthcare options aren’t great and take a lot of your pay if you have health issues. Systems - they will count the days your internet or power goes out against you. There is a specific dialing number for a certain department at an insurance company that has been broken for months, causing long hold times a customer frustration with no reasonable work around. Hold time to speak to IT is frequently over an hour long. Workplace accommodations for disabilities - they use a third party claims system for setting up FMLA, Accommodation, Medical Leave Etc. This third party is not very communicative and does not allow enough time for employees to return paperwork. Paperwork for accommodations for a work from home position is worded for those out in the field not behind a desk. It will take weeks if not months for them to approve accommodations and give short renewal periods even if you have a life time condition. The third party staff is not empathetic and mostly unhelpful. In addition they will also go back on their word and they do not make reporting absences for people with major medical conditions easy. And if you report them wrong or not in a specific time frame those absences will count against you and you standing in employment. Tried addressing this with Safelite HR, asked if I could file through them directly for accommodations, was told someone would “call me back” from HR. Did not receive a call. Received an email stating they will forward my concerns to the third party. Overall unhelpful and makes applying for reasonable accommodations feel like pulling teeth. Between Safelite HR and the third party accommodation team, it’s hard to navigate for those with disabilities. Disabled people are already tired in their day to day lives with the symptoms we deal with, this adds more stress and panic than needed.