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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Work From Home - Customer Service Representative (CSR) Safelite AutoGlass Employee Review

      3.0
      2 Apr 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, benefits, 7 hour shifts.

      Cons

      The way they want you to sell wipers and then commission on the wipers and other products is insane. They want you to push the products even if the customer already stated they had it. They also want you to force the customer into schedule appointments with the company even if the customer is not a 100% sure if they are wanting to use Safelite and the customers see right through it. Which makes the customer frustrated. Especially, when they are only looking for a quote and spoke w/ other companies and they didn't felt force.

      avatar
      Safelite AutoGlass Response
      1y
      We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

      Explore other reviews about Safelite AutoGlass

      5.0
      20 June 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Making bank bro. Driving Range Rovers

      Cons

      There are none. Best place ever

      avatar
      Safelite AutoGlass Response
      1d
      Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
      3.0
      3 June 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

      Cons

      Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

      avatar
      Safelite AutoGlass Response
      2w
      Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.
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