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      Safelite AutoGlass

      Engaged employer

      Safelite AutoGlass reviews

      Low Pay / Insane Metrics - Customer Service Representative (CSR) Safelite AutoGlass Employee Review

      1.0
      2 July 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      The ability to work from home

      Cons

      Low pay, insane attendance policy, (1 minute is considered late. Training was rushed and short and if you didn't pass an exam with 90% you were let go. Told we were only allowed a lunch break if we worked 8.5 hours a day and we were all scheduled for 7.5

      avatar
      Safelite AutoGlass Response
      11mo
      We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.

      Explore other reviews about Safelite AutoGlass

      5.0
      27 June 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Working hours, easy to learn, great environment.

      Cons

      The 1 minute late, rule. If you’re ONE minute late from break, lunch, or even clocking in.. it counts toward your “infractions”. You can only get 3 for the first 60 days. Even if your wifi goes out, you get sick.. anything. It counts.

      2.0
      28 June 2026
      Auto glass technician
      Recommend
      CEO approval
      Business outlook

      Pros

      The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

      Cons

      I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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