Full of crap - Customer Service Representative Sagility Employee Review

1.0
25 July 2023
Recommend
CEO approval
Business outlook

Pros

There is no pros, really at this company. That why a lot of us looking to leave currently

Cons

This company HR dept provide a number for verification for new employment to verify you are employed there. No response All the TL’s are Mexican and Latino All the Trainers are mostly white and assistants are white/Mexican/Latinos you might can find at least 5-6 black trainers TL’s and Semies always giving conflicting information throughout the chat rooms The damn WW system is always going off line weekly Theirs is no grow for promotion majority of black people are CS Reps but yet they promote inclusiveness where are black Supervisors, TL’s, trainers etc a drop her and there. HR reps at bottom Take a look at each company formerly known as HGS now know as Sagility they handle it speaks volume

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Sagility Response
2y
Hi, we take your complaint seriously. We are focused and committed to providing the best service and support to our employees. We urge you to share further details of your experience along with your contact details at LetUsTalk@sagilityhealth.com to talk further. We look forward to hearing from you.

Explore other reviews about Sagility

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Sagility acquired the company I was actively working for, and I was scared they were going to change things about the job I've loved for years. Instead, I have PTO for the first time in many years that I can use, and much more robust benefits package that I'm excited to use.

Cons

I have fewer paid holidays, but I have more flexibility with PTO.

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Sagility Response
1d
Hi, Thank you for leaving us such a wonderful input. We are elated that you loved your experience. We put candidiate/staff experience and satisfaction as our priority, and your words reaffirm the hard work we put in every day. Again, thank you once again for your kind words.
2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

paid training and equipment provided

Cons

lots of tech issues, can't miss a day it will result in a write-up. they want to to empathic to members calling in, but won't be empathic towards you. Kid was sick with hand/food/mouth disease and HR reached out to me saying job abandonment, when I personally reached out to them earlier in the week, They should have communicated within their department.

1
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Sagility Response
1d
Hi, thank you for bringing this to our attention. We would like to understand more about your experience and possibly gauge how we can help. Please write to us at LetUsTalk@sagilityhealth.com
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