This company is selling it's soul to stay competitive! - Anonymous employee Sam's Club Employee Review

2.0
2 Oct 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have a full-time job and started making decent pay years back and that's what keeps me there.

Cons

Management has very little controls over their scheduling system that comes down from corporate. I have barely avoided having my hours cut and working in a skeleton crew where an absence means catastrophe! Not enough workers to complete assigned tasks, but little motivation to get the help that is needed. The workers with no sense of urgency will not make it here. Hard to remember associates' names when they are all new all the time as they all get chewed up and spit out. I blame home office in taking the controls of our facility and trying to promote a uniform schedule and uniform "member experience". The more my department shrinks from lack of job satisfaction, the more work I am forced to take on and then management decides if I can handle it, we don't need to hire more people.

Explore other reviews about Sam's Club

5.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for.

Cons

No issues with my work life balance.

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Sam's Club Response
1d
Thank you so much for sharing this review. We appreciate and value you.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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