Ready to quit after one month. - Cashier Sam's Club Employee Review

1.0
30 Mar 2013
Recommend
CEO approval
Business outlook

Pros

Co-workers and other staff are really nice. The pay is okay. Talking to some of the members is actually fun. You get breaks for every 3-5 hours you work.

Cons

As a cashier, you are expected to sell sell sell plus memberships and credits. To the point where if you don't talk to EVERYONE who comes through your line about plus, you get written up and your job is on the line. After only three weeks of working here (with almost no formal training whatsoever), I was taken in to my manager's office and my job was threatened because I wasn't selling enough plusses. "You're backing down too easily. Not being aggressive enough." It was ridiculous. And then the next day, they had me wearing a hot, sweaty prison costume while I worked to promote plus memberships, and the only way to take it off was to sell one, under the premise of "having fun" with it. Not fun: humiliating, condescending and I'm not even sure it's legal. There are a lot of different variety members who shop here. Be prepared to deal with some angry, unfriendly people. Lots of heavy lifting, but that's part of the job description. Make sure you're good at multitasking, because if you're not talking about plus and doing your job at the same time, you get in trouble (and be prepared for many people to be unresponsive and unfriendly when you talk to them about plus, but I don't blame them). Plus, the management only recognizes the cashiers who are good at selling memberships and credits. That's the only way to move up in the business. If you are a nice person with morals that you can't put aside for work, find another job, because they're all brainwashed there. It's nothing but profits, profits, profits.

Explore other reviews about Sam's Club

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Fast-paced, Better pay, easy to move up

Cons

Overworked, shift times, entering pay

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Sam's Club Response
3w
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
3w
We are grateful to you for taking time to share this review and advice. This is so valuable.
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