Pros
PTO and insurance is good Good learning experience if you have never had a customer service/low level management job before
Cons
Communication from corporate is very lacking Pay and subsequent raises are inadequate No upwards mobility (I've been stuck in the same position for years and there is no end in sight) Hours are never guaranteed due to super strict labor budgets Work-life balance is extremely difficult (expect to get slack messages a lot if you are a GM!) The store can get extremely chaotic and noisy, to the point where you are having to fully scream instructions for your guests to hear you (I've lost my voice after a shift multiple times) You will have to deal with children, drunk/high people, and verbally abusive customers (I had a customer cuss me out/threaten me and corporate told me I wasn't allowed to ban them from coming in again)