Repetitive, unsatisfying and dull. - SAR Investigator Santander Employee Review

2.0
10 July 2017
Recommend
CEO approval
Business outlook

Pros

Location, parking, and some company benefits. Some truly lovely work colleagues who work incredibly hard doing there best against the odds.

Cons

Target driven management, blinkered, non-inovative, patronising, uncommunicative and largely unappreciative. Them and us. Accomodation dated, with inadequate heating, staff wearing coats inside is not a good sign. Ageing and numerous IT systems, making the extrapolation of meaningful data time consuming and tedious. A lack of any meaningful induction or training. No set guidance with regards investigative methodology resulting in potential different investigation outcomes dependent on the investigators knowledge of the many IT systems operated by the bank. Basic and obvious open source links denied by IT, making back ground enquires challenging and time consuming.

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5.0
20 June 2026
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CEO approval
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Pros

WLB, Benefits, hybrid work schedule in Dallas

Cons

Lack of advancement opportunities in Dallas

4.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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