Going downhill - Terrible HR "leadership" - Human Resources - Corporate Office Santander Employee Review

2.0
15 July 2017
Recommend
CEO approval
Business outlook

Pros

Smart associates with a lot of potential.

Cons

Unfortunately, the leadership team at SC is terrible. HR leadership leads with intimidation and fear. SC used to be a fun place to work, with interesting work and fun associates. Now, the morale is down and nobody wants to be there. Specifically, in HR, everyone is scared and just keeping their heads down trying to get by. The CHRO is not a people person at all. She is feared by everyone, instead of respected. She has completely shifted the culture at SC. She has her minions within HR that do her dirty work. The outlook for the company doesn't look good at all and I would not recommend a friend to work there. My team there was awesome and I enjoyed many other associates. Unfortunately, it just isn't a good place to be anymore.

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5.0
5 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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