Good people, questionable decisions from Exco - H R Santander Employee Review

3.0
12 Oct 2015
Recommend
CEO approval
Business outlook

Pros

I spent a few years at Santander, and progressed well. There are some fantastic people across the organisation, and for such a lean operating model it gets the big stuff right - focus is very much on the strategic initiatives, across the bank. Relatively new CEO has brought in some new faces at a senior level, some of whom seem very sharp, although some I suspect are less so. Quite innovative approach to products over the last few years, and weathered the banking storm very well due to risk averse approach and limited exposure to toxic assets.

Cons

When I joined it felt like a meritocracy, however now the organisation is getting flatter which supposedly means less hierarchy, but in reality means fewer people, less costs and less opportunity for progression. Some of the new senior hires are from failed organisations (RBS, Lehman Bros) which has caused some concern around the bank. Focus is very much on costs, given low interest rates and margins being squeezed, which potentially means a painful 18 months for the organisation.

Explore other reviews about Santander

5.0
5 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bonus based on performance. The company always put on events for the employees. Great work environment

Cons

Work long days. And sometimes weekends. Not much room for growth

4.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Of all the companies I have worked for, Santander has had the strongest training program. The training was comprehensive, well-structured, and especially valuable for employees who are new to the banking industry. Additionally, Santander's ONE software is by far the most intuitive and user friendly banking platform I have used, making it easy to learn and navigate while supporting efficient daily operations.

Cons

Like most retail banking roles, there is a strong sales component. With fewer customers visiting branches due to online banking and ATMs, much of the day is spent making outbound calls to existing clients, trying to set appointments, and push products and services. While I understand the importance of sales in the industry, I personally felt there was significant pressure to prioritize sales goals over relationship building and client service, which I was not comfortable with.

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