Good folks but upper level management lacking - Customer Experience Schedulicity Employee Review

3.0
9 Apr 2023
Recommend
CEO approval
Business outlook

Pros

CX department is great (managers included). Allowed for remote work much of the time. They support taking care of yourself (mental health days etc).

Cons

The CEO and higher level management seemed out of touch with what was going on in CX and what customers wanted. The direction of the product was unclear much of the time. Not much room for advancement and low pay for tech.

Explore other reviews about Schedulicity

5.0
16 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Culture, location, work/ life balance, appreciation

Cons

Company and career growth, salary could be higher

3.0
1 July 2024
Recommend
CEO approval
Business outlook

Pros

The team was amazing. Everyone respected each other's talent, and the camaraderie was effortless. What Schedulicity stood for – being the scheduling app that cares – was clear. Most people genuinely cared about helping small business owners. Work-life balance was also great.

Cons

Though, "most people" doesn't go for management. Management is short-sighted and disconnected from their teams and everyday projects. You'll find yourself explaining basic things over and over again... Schedulicity goes through cycles of mass hiring and layoffs. It seems like their only solution to be a profitable company is to let go of employees. It happened (at least) three times while I was there. Also, forget about diversity.

2
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