Customer Service Officer - Customer Service Scotiabank Employee Review

The supervisor who conducted my f2f interview in their Hfx call centre was 20 minutes late. The job description doesn't explain that call centre employees are expected to be technical support workers in resolving customer complaints about the corporate website. Telephone employees also schedule appointments for staff at branches right across the country. Employees are squeezed for every ounce of productivity. The mantra is do more in less time. 16.25 an hour to be secretaries, tech support and jack of all trade phone support