Pros
None anymore. Anything that was positive has been crushed / discarded my upper and middle management.
Cons
Pay frozen 5 years ago to level you can't live locally. Site is filthy, not maintained. Culture is a toxic mix of despair and swirling negativity. Mangers are cluelessly incompetent and crush all humanity in quest for their numbers. Sears is a failed company that is rapidly crumbling and support center will soon be history. The filth (dirt, carpet fibers, sheet rock dust from degrading cubicle, molds, rat dropping, sewage in bathrooms, ...) has wrecked my lungs and skin, the roar of people screaming over the noise has wrecked my hearing, the stress has wrecked my calm and sleep. I have had enlighten dealing with the ignorant, abusive, bullying that has become the norm. I am done with it all.