Pros
The people who work directly with the animals have these giant hearts that do so much good. Every animal that comes here is given the best care, and watching the program staff work together is inspiring. They save lives everyday, and act like it's no big deal. The volunteers are also dynamic, hard working, quirky, and committed.
Cons
The C-suite (save the COO) is made up of insufferable individuals who regularly phone it in and treat staff with conflicting triple (sometimes quadruple) standards, present mixed messaging regularly and often poorly, and are held accountable to no one as they present a very airbrushed reality to the board. It's frustrating for most everyone who works with/for them, but also is a very static environment which doesn't seem ready to improve.