Inherently Dishonest and Unhelpful Management - Business Development Representative (BDR) Secure24 Alarm Systems Employee Review

The people here truly made the experience amazing. Management was supportive and approachable, and they created a fun, inviting atmosphere that kept work engaging. The culture was built on friendly competitions, teamwork, and celebrating each other’s successes. Coworkers were always willing to help/teach and cheer each other on, which made the environment motivating and enjoyable. I truly had a great time and learned a lot during my time here.

At times it could be a little hard to keep motivation up, which is something that comes with most jobs but the positive team environment always helped lift you back up.

Great people, that's about it.

Low Ticket Sales = Low Pay/Commission Unwanted product from a company with no plan to stay competitive in the market. You'll be told to add value to a product that is outdated and underperforming. You'll sell systems that are twice the price of competitors like SimpliSafe, Ring, etc. but for half the equipment and contracts where other companies don't. Leadership will say if you "grind" or push past objections that you'll sell a ton of these systems, meanwhile only a select few people get the resources to really sell at a high level. Everyone else will scramble to call poor-quality leads and barely sell enough. The "leads" you get are from home inspectors. Instead of sending quality leads, they just slap the name of the client on it with a phone number, and never actually talk to the customer, so by the time you call them they have no ide who you are. They're not "warm leads", it's cold-calling. ADT also outsources to authorized dealers across the country, so you'll be competing with other dealers on a daily basis, but above it all, corporate ADT sets the parameters for what the authorized dealers can sell and at what prices, while corporate can sell at whatever price they want, so you get undercut all the time. It's a cannibalistic structure designed for you to fail. Beside that, what you DO sell will get installed at maybe 45-50% and the install is where you get your commission. So if you want to bonus (starting at 35 installs) you'll need to sell at least 70-80 systems to get there. Install technicians are few and far between, and half the time aren't available at the days/times your clients are, so they'll reschedule or just cancel. Leadership jumps around all the time. Managers will hop teams and departments like the floor is lava, so the whole place is super disorganized. There's more but the last thing is super high turnover. This is a job for entry-level sales reps that have never done it before. People that have experience, want to make a real income, or don't want to spend the day feeling their brain rotting while endlessly calling dead leads don't stay long, so they have a group of new hires just about every week.