Overwhelming case load, insufficient leadership/training and no work-life balance - Anonymous employee Sedgwick Employee Review

3.0
10 Mar 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits package, generous PTO (if you can use it) and great colleagues to work with. Opportunity to telecommute (if you can stay day current-which can be an unrealistic demand). Good opportunity to gain experience at an entry level position.

Cons

Unrealistic and demanding case load. Does not promote great work ethics/efficiency and the overall morale is very low. The company promises the clients so much because they are only concerned about "numbers"; however overwhelms the examiners with a case load that cannot produce the results as promised. Does not promote work-life balance; however promotes bullying and fear tactics by middle management. Does not have a contingency plan to assist examiners when they take PTO (work does not get done). Micromanaging is rampant and depending on the department you are in, they can be quite rude to the point where they treat competent workers like children. Not unheard of to see a colleague(s) cry or get emotional due to the overwhelming case load or due to having the extra burden of taking on another examiners case load because of management not being prepared or proactive.

Explore other reviews about Sedgwick

4.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Great Company to work for with a great claims system. Does it go slow some time yes, but by far it is productive. This company truly wants employees to get work done. This is how it should be. So far so good. They really encourage teamwork and employee teamwork! Stark contrast to other places I’ve worked.

Cons

Need to be a little more strong on client rules of what we can and cannot provide. It’s very client service oriented. However, without limits can cause confusion to directives and expectations.

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