Decent job, but you're going to work for it - Disability Specialist Sedgwick Employee Review

4.0
29 Aug 2012
Recommend
CEO approval
Business outlook

Pros

-Excellent benefits/ample PTO -Flex-time and work from home options (depending on your account) -Tuition/education reimbursement -Casual work environment

Cons

-The 37.5 hour work week is a myth if you're a salaried employee. -Culture of "yes" which means if the client wants it, Sedgwick says yes and case workers now have more work/details to manage without adding to the workforce or increasing compensation. -If you're coming to an already established account, you'll only get to shadow instead of receiving formal training. Can be overwhelming. -Lack of communication between departments. Customer service doesn't understand how the disability department works, no communication between disability and worker's compensation, etc. -Your personal experience will be very different depending upon which account you work for.

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1.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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