Pros
I must admit, Sedgwick does offer very generous PTO which I've yet to see another company match or exceed. The benefit packages, which begin on the first date of hire, are competitive even though the downgraded their plan options. I love the ability to work from home and the diverse employee discounts. I actually love the job I was "hired to do" and the people I work directly with.
Cons
There is a complete lack of consistency in the areas of management, expectations, and the QA scoring system. The PTO, though generous, is not as flexible or accommodating as one would think. Hiring appropriately is not adhered to by all departments and many of us are forced to shoulder the responsibility of picking up the slack that others are not....without compensation. Raises, by the way, are barely worth mentioning, and are rather insulting. The QA staff are notorious for nit-picking and harsh. The opportunities for advancement are NOT what was depicted in the interview process and most promotions are based on who knows who. The majority of management in my department (including those promoted) all worked together previously with another company. Very disappointing. Even though my numbers are great (and that's all you are to them...a column of numbers) the overall feeling is that you're set up to fail. You thank God every month that you're still there.