Pros
PTO is the ONLY pro at this company.
Cons
Management has favorites, they do most of their hiring from other states, management asks if you want feedback after interviews but NEVER gives it and when they do, they don't give feedback specific to you or your interview. The examiners are lazy and rude but the only dept. that gets reprimanded is customer service. The auditors judge based on what they would do during a call and if it differs then your audit is horrible. Although the company is diverse, the only people that get support, is non minority. Management will let anyone train new hires, even if they don't know what they're doing and when you do know what you're doing, they won't promote you or increase your pay training the new hires. The customers are RUDE as hell and can talk to you any kind of way and no matter how nice you are, despite their nastiness, they will still complain about customer service and the rep will get a horrible audit. The managers in the Indy office get almost NO support from management and therefore, are not supportive to subordinates. Also, if you actually end up going out on a leave, the examiners that work Sedgwick employee's cases, move slowly when reviewing our cases but will process the client's we service within 2 days.