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      Sedgwick

      Engaged employer

      Sedgwick reviews

      Stressful - Customer Service Representative Sedgwick Employee Review

      1.0
      10 Sept 2019
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      PTO if you can get it

      Cons

      Pay should be a lot higher for the job you are given. Training is lackluster you learn more from your mentor. They throw you out to the wolves with the promise of a “help line” that has rude people taking your call. Prepare for constant system issues and lack of help from IT as well. This was the most stressful confusing job I have ever had and I would not advise anyone to work here. Prepare to have no family time because they schedule you for mid morning or noon until 8pm or later. They won’t accommodate you and PTO is a huge joke. Stay away if you can.

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      4.0
      15 June 2026
      Claims examiner
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Company to work for with a great claims system. Does it go slow some time yes, but by far it is productive. This company truly wants employees to get work done. This is how it should be. So far so good. They really encourage teamwork and employee teamwork! Stark contrast to other places I’ve worked.

      Cons

      Need to be a little more strong on client rules of what we can and cannot provide. It’s very client service oriented. However, without limits can cause confusion to directives and expectations.

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