Poor management communication - Claims Examiner Sedgwick Employee Review

2.0
15 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Remote work, I like the client I handle. Lots of general system training.

Cons

For new employees , managers should take time to make sure their expectations are clear and where to go in the system to go. Only communication from my manager is when I’m doing something wrong (that I had no idea I needed to do because I wasn’t trained). Everyone is burnt out.

Explore other reviews about Sedgwick

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Good training program and good management in my personal experience

Cons

Guidance on how to grow within the company is unclear

1.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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