Decent, flexible job, but the internal issues and impossible expectations are unbearable - Client Service Representative Sedgwick Employee Review

2.0
3 May 2024
Recommend
CEO approval
Business outlook

Pros

- PTO starts at 20 days per year and increases each year - Flexible hours - Technically only 37.5 hour work weeks - Room for advancement if that’s what you want - I do recommend Sedgwick to friends looking for work but only because it’s a good place to start your career

Cons

- Internal communication issues - it’s impossible to get a timely response from anyone because everyone’s workload is too high to get to it all - Dealing with unhappy clients (due to the lack of responsiveness) becomes extremely frustrating, and management is no help ensuring clients that communication will improve - 90% of your day will be putting out fires - Work loads are impossibly high. Many colleagues work well into the night to complete everything. Management won’t force you to do it, but you’ll feel obligated to avoid client complaints. - Very high turnover rate - Management acts like they understand your concerns, but nothing changed in my years and years at Sedgwick - You have to fight for promotions and raises when you’re already doing the work of a more senior role

Explore other reviews about Sedgwick

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Cons

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

1.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are okay I suppose but they'll deduct your PTO from your severance pay. It's basically a ripoff loan.

Cons

-Constant harassment and hounding from Team Leads. -Unrealistic expectations for case load productivity. Mind you, the maximum expected amount of diaries to be completed is 80+. You're expected to make and take calls while also juggling case notes, emails,and Teams messages that pull you away from your current task. And the workload is moved constantly, regardless of an employee is absent,tardy, or even still present despite being heavy across the board. But you're expected to finish it all "productively" within 8 hours. No overtime and minimal assistance. -Good audit scores don't matter. You could have 98% to 100% , leadership will burn you for missing a few notes or if you're behind on other people's work while also being behind on yours. They say they're understaffed but they refuse to hire more people unless it's your replacement. -You're practically working on a sinking ship.

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