Pros
The benefits and the PTO are nice plus the amount of overtime offered is excellent too.
Cons
The amount of calls on a normal day is BEYOND ridiculous. I know it's a call center and you're supposed to expect that. HOWEVER, it gets mentally exhausting to the point of where you just want to cry and even taking a five second break is not enough. The other issue is that the ACW time is forcing you to be ready for your next caller, who you don't even know if they're going to yell at you or be an almost perfect angel. A couple seconds is not enough time to get yourself together and then the most recent issue is that they're monitoring calls that go over a certain amount to see why you're on there for so long, but the problem is that you'll have up to five claims in one call that you have to take your time on. I am very much close to crying because a call center was never for me in the first place. This has brought me down mentally and I have to talk myself out of quitting because I need money in this economy. Ten out of time I do not recommend.