Do Not Waste Your Time - Customer Service Representative SelectQuote Employee Review

1.0
17 Jan 2024
Recommend
CEO approval
Business outlook

Pros

A company of worker bees.

Cons

I worked for this company for over 9.5 years. I started off in sales, then enrollment, customer service and finally a transfer agent. Your job security is based on how you perform during Annual Enrollment Period which is 7 weeks each year. There is no work like/balance. 12 to 14 hour days and six days a week. They encourage you not to take breaks or lunch. If you do your bonus/commission check is affected negatively. They will not provide six month compensation package until 2-3 weeks into the period. Therefore you don't have the time make a decision to stay because AEP has already started. Their stock price is still very low. I lost 90 percent of the value in my stock. One year they told me not to come back to work for three weeks in December. A week later they called me back because they did not want me to file unemployment. Another year I was promoted to trainer and promised $16.50/ hour and was paid $14.50. The temps were making the same wage. There is no growth and always cutting your income.

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SelectQuote Response
2y
Thank you for taking the time to leave a review. SelectQuote values your feedback as an associate! We appreciate your dedication to the company and want to address your concerns. Throughout training, SelectQuote strives to depict a realistic expectation of the competitive and at times challenging sales environment for our candidates to best prepare them for their roles. We understand that at times, this in-depth training can be overwhelming. Additionally, we look to promote a supportive and healthy work-life balance. We are very sorry to hear that this was not your experience. SelectQuote takes your words very seriously and will use them to help us improve the employee experience moving forward. To further voice any concerns, we encourage you to reach out to HR.

Explore other reviews about SelectQuote

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home flexibility, free leads, base pay, full benefits.

Cons

Crappy leads, long hours required to maximize income

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SelectQuote Response
3w
Thank you for sharing your feedback and for your time with SelectQuote. We’re glad to hear you appreciated the work-from-home flexibility, benefits, and support provided throughout your experience. We also understand your perspective regarding lead quality and the demands that can come with a performance-driven sales environment. Feedback like yours is valuable as we continue evaluating how we support our agents with the tools, resources, and opportunities needed for success. We appreciate your contributions during your time with us and wish you all the best moving forward.
2.0
14 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Potential to earn more money

Cons

Feels ad though we are taking advantage of customers

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