A computer codes your future - Inbound Hybrid Agent/Enroller SelectQuote Employee Review

1.0
7 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Work from home and no weekends

Cons

Inexperienced Management. Swim or drown "leveling". That happened once a week for over six weeks. When the inbound calls stop, you have to be a telemarketer. Not an agent. The more you believe in Artificial Intelligence, Five9, and your bosses, the more turnover you will have. Retention on these "policies" has to be about 33% and nobody gets renewals or any type of support for retaining business. If you can lie "and not get caught" and understand the marketing department plays by different rules, like offering $300 a month for dogfood,you may be making $14.00 an hour once everyone's hands are out of your pockets, and you'll be paid LAST as an "agent".

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SelectQuote Response
2y
Thank you for taking the time to leave a review with us. SelectQuote values your feedback and wants to address your concerns. We are very sorry to hear about your experience. Throughout training, SelectQuote strives to give our candidates realistic expectations of the dynamic and competitive sales environment. We understand that at times the competitive and rigorous nature can be challenging, and even overwhelming. We want to make it known that we look to promote a supportive environment for our teams, so we apologize for the lack of communication and poor management you have experienced. SelectQuote takes your words very seriously and will use them to help us improve moving forward.

Explore other reviews about SelectQuote

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Good. I’m happy there. No issues

Cons

Not really much. You get what you put in

3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Annual bonus based on employee and company performance

Cons

Annual salary is way below national average, especially based on years of experience. They've talked about promoting all QA Analysts to QA Engineer for years (due to the fact we're all fulfilling QA Engineer roles but with the Analyst title and pay), but every year they had a new excuse as to why they couldn't promote everyone. The workload far outweighs the pay.

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SelectQuote Response
5d
Thank you for taking the time to share your feedback. We’re glad to hear you recognized our bonus program and appreciate you sharing your perspective on compensation, career growth, and workload. Feedback like yours helps us better understand where we can continue to improve the associate experience. We appreciate your contributions during your time at SelectQuote and wish you all the best in your future endeavors.
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