Inexperienced Management. Swim or drown "leveling". That happened once a week for over six weeks. When the inbound calls stop, you have to be a telemarketer. Not an agent. The more you believe in Artificial Intelligence, Five9, and your bosses, the more turnover you will have. Retention on these "policies" has to be about 33% and nobody gets renewals or any type of support for retaining business. If you can lie "and not get caught" and understand the marketing department plays by different rules, like offering $300 a month for dogfood,you may be making $14.00 an hour once everyone's hands are out of your pockets, and you'll be paid LAST as an "agent".