High turn-over rate - CCA Agent SelectQuote Employee Review

2.0
8 Jan 2025
Recommend
CEO approval
Business outlook

Pros

-Excellent Training on products - Fully Remote -Large company- Room to move to other departments

Cons

- Obvious Favoritism - Company steps over the dollar to make a dime - Too many calls made back to clients after signing up for insurance -General lack of respect for client and worker's time -Micro manages workers -Commissions have continue to spiral downward over the course of the last four year

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SelectQuote Response
1y
Thank you for leaving a review. SelectQuote appreciates the transparent feedback that will surely help us enhance the associate experience. We are sorry to hear your concerns about equal support from management and completely understand your dismay or confusion. Please know that we strive to provide the same clear and in-depth training for all agents at SelectQuote. Throughout the training process, it is our responsibility to deliver streamlined communications that will ensure our associates can effectively perform their roles. We apologize if this is not what you have experienced throughout your transition to management. We hear your concerns and strongly encourage you to reach out to HR about ways to resolve this. Once again, thank you for sharing your feedback. We hope to improve your experience moving forward!

Explore other reviews about SelectQuote

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Great people and they always look to do right by their staff

Cons

Not many that come to mind

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SelectQuote Response
1d
Thank you for taking the time to share your experience. We're thrilled to hear you've enjoyed working with such a supportive team and that you feel SelectQuote is committed to doing right by our associates. Creating a positive workplace where our people feel valued is a priority, and we're grateful for your recognition. Thank you for being part of the SelectQuote team, and we wish you continued success!
3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Annual bonus based on employee and company performance

Cons

Annual salary is way below national average, especially based on years of experience. They've talked about promoting all QA Analysts to QA Engineer for years (due to the fact we're all fulfilling QA Engineer roles but with the Analyst title and pay), but every year they had a new excuse as to why they couldn't promote everyone. The workload far outweighs the pay.

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SelectQuote Response
1d
Thank you for taking the time to share your feedback. We’re glad to hear you recognized our bonus program and appreciate you sharing your perspective on compensation, career growth, and workload. Feedback like yours helps us better understand where we can continue to improve the associate experience. We appreciate your contributions during your time at SelectQuote and wish you all the best in your future endeavors.
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