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      Semrush

      Engaged employer

      Semrush reviews

      Most amazing office space I ever worked in - Customer Service Specialist Semrush Employee Review

      4.0
      5 Apr 2021
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - amazing office spirit (great view of Prague, free food, events, budget for teambuilding, boardgame nights, etc.) - great salary - HR will go above and beyond to make you feel at home (ex : relocation package, help for getting a residence permit or a flat,...)

      Cons

      - Biggest one : the lack of transparency in the customer service procedures. Many times a person would ask for something a tiny bit precise, and you would end up pingponging for days on slack between the developpers and the customer team based in Russia to get an answer.

      avatar
      Semrush Response
      5y
      Dear Sender, we really appreciate your feedback. That's great to see your thoughts in the Pros section. That's useful to see your experiences in the Cons section. We will work on it!

      Explore other reviews about Semrush

      5.0
      22 June 2026
      Principal solutions consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Very thorough onboarding and enablement process. Great culture and people. Excellent company & team communication.

      Cons

      There's a lot to learn, which isn't a con - but something good to know.

      5.0
      22 June 2026
      Enterprise customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is an industry leader, making it exciting to work on. The teams are filled with incredibly smart, creative, and collaborative people. Benefits and remote flexibility are solid, and there are good opportunities to learn SEO and digital marketing deeply.

      Cons

      The work culture can occasionally lean toward working harder than playing hard especially as the company scales.

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