Working at SEMrush as a CSM for the APAC region - Customer Success Manager - APAC Semrush Employee Review

4.0
29 Jan 2025
Recommend
CEO approval
Business outlook

Pros

- Global team - Lots of customer onboarding sessions - Great product - World class new employee training onboarding program - Challenging but achievable targets with lucrative compensations - Unlimited PTO - International Customers - Internal workflow processes and communications are feasible - Team members are reachable, friendly, and willing to help - Constant product updates with new features, it just keeps on getting better

Cons

- Change is a constant, but changes done way to often can be disruptive - New tasks, or job responsibilities will be assigned taking more and more bandwidth - It's all about efficiency and time management, lots of customer meetings, and administrative tasks as well, along with new things to do - KPI, targets, change very often - not much career growth opportunities when starting in a IC role - team leaders and team structures get shuffled several times a year - but honestly, this is a great company to work for the best experience I've had working for anyone. The pay is great, the product is great, the people are great, all the internal processes whether communication, reports, workflows, operational, and yeah everything is running like a fine tuned well oiled machine

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Semrush Response
1y
Dear Sender, Thank you for your detailed and honest review. You’re right—constant change is in our DNA, and we understand that it may not be suitable for everyone. We wish you the best of luck in your future career endeavors! Yours, the Semrush Team

Explore other reviews about Semrush

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance Diversity of clients Leadership organization

Cons

Step learning curve Self pace learning (works for me but Its not for everyone)

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Semrush Response
1w
Dear Colleague, It's wonderful to hear that your experience at Semrush has been such a positive one.Look forward to your continued success! Yours, the Semrush Team
3.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great people. You would make lots of good friends. The best part is to make lots of great connections inside and outside of work

Cons

Upper doesn't have an idea of what direction to follow to achieve long-term goals. The sales and CS organisation goes through changes every 2 quarters and would blame employees not to achive goals and targets.

1
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Semrush Response
5d
Dear Sender, Thank you for highlighting what is truly the company's greatest asset—its people. We completely agree that our employees are our most valuable strength. As for the company's long-term direction, it remains firmly in place, and without it, we would not be where we are today. We’re sorry to hear that your expectations were different. That said, we're grateful for the impact you made during your time with us and for your contributions to the company. We wish you all the best in your future endeavors. Yours, the Semrush Team
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