* On-Call is not compensated outside of salary.
* Salary is typically considered lower than other MSPs.
* Salary increases are typically lower than other MSPs and do not happen annually. Without acquiring Cisco certs, a salary increase is difficult to obtain.
* Vacation time is considered lower than other MSPs.
* Extremely challenging work which will absolutely ensure burnout at various times throughout your career here.
* Promotions come with a sub 5% pay increase, whereas they're typically closer to 10% in other companies.
* Tools such as ticketing systems and credential management are lacking and need dedicated improvement.
* Because of the emphasis on certifications, work life balance is very low. Studying for and obtaining various vendor certs is essentially a second job on-top of the daily heavy workload that comes in.