Review - Customer Support Engineer Sentral Education Employee Review

Some supportive colleagues and they are working on being diverse and inclusive.

The workload can be difficult and unrealistic, with KPIs that are hard to achieve. Decisions about work priority sometimes seem based on whim as opposed to any actual thought or analysis. The onboarding/training is not sufficient for the work required. New starters are mostly left to figure things out on their own. Management and HR show limited empathy, and employee wellbeing doesn’t feel like a priority. Decisions about progression and opportunities often seem based on who you know rather than performance.

Enjoy the flexibility of working from home twice a week, a convenient office location close to the train station, and the opportunity to collaborate with some great colleagues.

It took significant time and effort to rebuild customer confidence and demonstrate the value Sentral could deliver, but unfortunately, perceptions are now slipping back to how they were years ago, with customers increasingly dissatisfied and leaving.