RUN- Disconnected Leadership, High Turnover, and Declining Morale - Sales Sera Systems Employee Review

I worked at the company for a year. The team is full of smart, dedicated people, but leadership is completely disconnected. Since the new CEO and execs (from private equity) came in, it's been constant layoffs, poor communication, and top-down decisions with no input from the team. They cut half the sales team, changed the commission plan, and now barely anyone earns beyond base. The product has potential but is way behind competitors, and many new clients cancel quickly. I’ve had tough managers before, but I’ve never experienced someone like Heather. She talks about herself constantly, doesn’t listen, and often makes dismissive or ironic comments in front of others. She shows no real care for the team. The people are the only bright spot, but they’re not being supported or valued.