Should be investigated - Client Service Representative Serco Group Employee Review

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

None. This place felt like I was being tortured.

Cons

Moved interstate for a work from home customer support role serving as a subcontractor for the ATO. I chose a lower paying role due to health problems with the idea of cutting out my long commute and being able to make adjustments to my work place by working from home. I am from a multinational family so it was also a dream of mine from a young age to gain skills that would allow me to care for both my parents as they aged on different continents. I was bullied. The job was a call centre role. I can keep going but I've wasted too much energy with this company. Shameful business. Seemed to over do it with the inclusion posters on the wall... Like they new they were abusing people and wanted to try protect themselves.

Explore other reviews about Serco Group

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Job is mainly based on how well you can work systems with computer software.

Cons

Things are constantly changing on the fly.

1.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

You get to directly impact clients' success. "Decent" pay for the location.

Cons

Leadership will shift blame onto teams instead of taking accountability for their own shortcomings, and Program Managers won't take the time to seek clarification, leading to misinformed decisions and unfair outcomes. They are more focused on internal politics and protecting their seat than recognizing or rewarding actual contributions. You can work hard for years with consistently strong performance and still be passed over for promotion in favor of someone who has built the right relationships with management, even if the have not proven themselves yet. Support is subpar. Employees often spend more time troubleshooting issues themselves than receiving timely or effective assistance.

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