Family Business, made for their family - General Manager Service Express Employee Review

4.0
17 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Real people that are caring and genuine

Cons

Lack of reinvestment and risk averse.

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Service Express Response
2y
Thank you for taking the time to share your feedback with us. We're glad to see many reviews with "pros," including our people and the relationships built with customers and colleagues. Getting everything "right" at a growing company is never easy. We're actively listening to what our people—past and present—say to help us improve and evolve. Thank you for 8+ years of service, and we wish you the best of luck!

Explore other reviews about Service Express

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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