The grass is definitely greener and I left on my own - Anonymous employee Service Express Employee Review

1.0
26 Nov 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you want a top level sales leader that has no original thought for themselves and won’t interact with the sales force and just quotes books to sound like he knows what he is doing then this is the job for you. It is a great place to get your career started but that’s it. There are few good leaders in the company that actually know how to lead and actually care for their people, the rest is all micromanagement that you will just be a head count. You are not allowed to have your own ideas to be successful and the KPI’s that are set have been set by people who have never successfully done the jobs themselves.

Cons

Everything but the start of a career. Every word that is spoken is to benefit the executive leadership. The employees no longer have a say and are just told by people that have no idea what they are doing. The PE firms have ran this into the ground. They have stopped with exit interviews because they don’t care and don’t want feedback. Again great place to start to get your feet wet but will not be compensated appropriately after 2 years. Salary is low compared to industry and quotas are not obtainable. All they care about is that the PE gets paid and you will just be a head count. It’s funny how it was stated they would never cut job to make a number but that’s exactly what happened in 2023. CEO still gives the same speech he did when I started and it’s clear he actually does not care or try and change anything. It just seems to be about the next buyout.

Explore other reviews about Service Express

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

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